Service Desk M&E Administrator, based in Kent

Service Desk M&E Administrator

Location: Kent
Salary: Up to £32,000 per annum
Hours: Monday to Friday, 8:30am – 5:00pm (Office-based initially, with potential for hybrid working in the future)

About the Company

Our client is an established and rapidly growing specialist within the Building Services sector, delivering HVAC, Controls, and Fire & Smoke Control solutions across London and the Home Counties.

Working predominantly with leading Facilities Management providers, they support a diverse portfolio of commercial properties including healthcare facilities, care homes, retail environments and large commercial buildings.

With a strong reputation for quality service and continued investment in their people, the business has experienced significant growth over recent years and now employs around 70 staff. They offer a supportive, collaborative working environment where employees are encouraged to develop their skills and build long-term careers.

The Role

Reporting into the Service Desk Manager, you will become part of a close-knit team of four, providing essential administrative and coordination support to ensure the smooth delivery of planned and reactive maintenance services.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment, thrives on organisation and communication, and wants to build a long-term career within a growing engineering business.

Key Responsibilities

• Manage engineer diaries and coordinate schedules efficiently.
• Handle client enquiries and service requests in a professional and timely manner.
• Respond to emergency call-outs and ensure urgent issues are escalated appropriately.
• Liaise with engineers to obtain job updates and coordinate ongoing works.
• Prepare and issue Planned Preventative Maintenance (PPM) documentation to clients.
• Provide day-to-day administrative support to the management team.
• Coordinate with subcontractors and ensure all required documentation and updates are received.
• Maintain compliance records and support documentation requirements.
• Ensure service records and internal systems are kept accurate and up to date.
• Deliver excellent customer service to clients, engineers and internal stakeholders.

About You

The ideal candidate will be highly organised with excellent communication skills and the ability to manage multiple priorities.

You will ideally have:

• Previous experience within a Service Desk, Helpdesk, Facilities Management or Engineering Administration role.
• Excellent organisational and time management skills.
• Strong communication skills with a professional telephone manner.
• Confidence liaising with engineers, clients and subcontractors.
• Good IT skills, including Microsoft Office.
• The ability to remain calm under pressure and prioritise urgent requests.
• A proactive, positive and team-focused approach.

Experience within HVAC, M&E, Building Services or Facilities Management would be advantageous but is not essential.

Salary & Benefits

• Salary up to £32,000 depending on experience.
• Monday to Friday, 8:30am – 5:00pm.
• Office-based initially, with the possibility of hybrid working in the future.
• 23 days annual leave plus Bank Holidays.
• Company pension scheme.
• Full IT equipment provided.
• Comprehensive training and ongoing support.
• Excellent opportunities for career development within a fast-growing business.
• Join a friendly, supportive team with genuine opportunities to progress.

To apply, please send a copy of your most updated CV.