Service Coordinator

Role: Assistant Service Coordinator (Electrical & Fire)
Location: Erith Office
Hours: Monday – Friday, 8:00 am – 5:00 pm (1-hour unpaid lunch)
Salary: DOE, up to £26k
Benefits: 24 days holiday (excluding bank holidays), NEST pension, company laptop
Start: Immediate start available

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Role Overview


We are seeking a proactive and organised Assistant Service Coordinator to support the coordination of electrical and fire service contracts. The role involves working closely with the lead administrator coordinator, electrical contracts managers, and a QS lead engineer. You will play a key part in managing service schedules, compliance documentation, and client communications, ensuring a high standard of service delivery.


The role will include attendance at on-site and team meetings with clients in line with contractual obligations.

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Education & Qualifications

• GCSEs or equivalent, including English and Maths (minimum).
• NVQ Level 2/3 in Business Administration (desirable).
• Relevant industry training or certification (e.g., Fire Safety Awareness, Electrical Safety admin courses) is a plus.

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Experience

• 3+ years administrative experience, ideally in a technical, engineering, or construction environment.
• Prior experience in the fire safety or electrical services industry (highly desirable).
• Experience coordinating service schedules, engineer diaries, and customer appointments.
• Familiarity with reactive maintenance, planned preventative maintenance (PPM), and compliance documentation is preferable.

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Skills & Knowledge

• Strong organisational and multitasking skills with the ability to manage multiple jobs, engineers, and deadlines.
• Proficiency in MS Office (Outlook, Word, Excel, Teams).
• Experience with CAFM/industry software (e.g., IBMS, Joblogic, Clik, or similar).
• Understanding of fire alarm, emergency lighting, and electrical testing processes (desirable).
• Knowledge of compliance documentation such as Fire Alarm Certificates, EICRs, etc.

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Communication & Interpersonal

• Excellent verbal and written communication skills, with a professional and customer-facing approach.
• Confident liaising with clients, suppliers, engineers, and management.
• Ability to work under pressure, manage urgent requests, and prioritise effectively.

 


To apply please send a copy of your cv in return to this email.