Service Coordinator

Job Details

Service Coordinator £26/27k Loughton 

My client are a HVAC engineering company who employ over 50 staff.

 

They are currently looking for a service coordinator to join their busy Loughton office.

 

JOB ROLE

 

1. Planning and dispatching of reactive and proactive works to engineers and contractors across various locations ensuring that SLAs are me
2. Assisting in product purchasing and order fulfilment activities such as taking orders, determining appropriate shipping methods, routes and rates, etc
3. Monitoring product order shipment to ensure on-time delivery to customers, liaising with customers regarding ETAs and related issues in advance
4. Providing quotations and or proposals in response to customer’s requests
5. Producing RAMs
6. Contacting customers regarding contract / visit cancellations to determine cause and possible corrective measures
7. Maintaining database of customer sales and invoicing records
8. Managing the fulfilment of the cycle from enquiry through to job completion
9. Handling incoming phone calls related to clients, engineers, sales and customers, managing and resolving customer enquiries and complaints