Helpdesk Administrator

Helpdesk Administrator

Location: Ilford/Hainault Office
Salary: £35,000 – £40,000 per annum
Hours: Full-time, Monday to Friday, 8:30am – 5:30pm
On-call: 1 week in 7 (telephone support)
Holiday: 20 days per year plus bank holidays

About the Role:

We are seeking an experienced and proactive Service Coordinator to join our busy 24/7 helpdesk team. You will be part of a fast-paced environment supporting our retail and hospitality contracts, ensuring efficient coordination of engineers and smooth delivery of service to clients.

Key Responsibilities:

•       Manage the diaries of 10–15 engineers, scheduling jobs and allocating tasks efficiently.
•       Coordinate a team of 60 engineers working across multiple sites.
•       Arrange materials, parts, and resources required for jobs.
•       Book and confirm engineer appointments, ensuring timely completion of works.
•       Liaise with clients and engineers to provide updates and resolve any issues.
•       Support the out-of-hours team by providing on-call telephone support on a rota basis (1 week in 7).
•       Maintain accurate records of calls, jobs, and materials within the service management system.

Requirements:

•       Previous experience in a service coordination, helpdesk, or FM scheduling role.
•       Strong organisational and multitasking skills.
•       Excellent communication and customer service skills.
•       Confident using scheduling or CAFM software.
•       Ability to thrive in a busy, fast-moving environment.

What We Offer:

•       Competitive salary (£35k–£40k depending on experience)
•       20 days holiday plus bank holidays
•       Office-based role in Ilford
•       Supportive and friendly team environment

apply with a copy of your cv .