Contract Admin / Helpdesk – Chatham – 25 - 28K

Contract Admin / Helpdesk – Chatham – 25 - 28K

I am currently representing an excellent mechanical company who are in need of a Contracts Administrator / Helpdesk within their customer services team. The position is due to sheer growth within the company who provide projects, service & maintenance contracts to a variety of gas, A/C, heating and mechanical services to high end commercial & residential clients.

PACKAGE:

• 25 - 28K
• Monday – Friday – 8.30 – 5.
• 24 days holiday + bank
• Pension
• Healthcare scheme after qualification period
• Perkbox employee benefits

THE ROLE:

• Logging customer calls & job requests via telephone & portal
• Ensure jobs are logged accurately & escalated in a timely manner to achieve SLA's
• Maintaining & updating simPRO system
• Liaising with Engineers, Contract team, Subcontractors and Customers on job status
• Manage fluctuating workloads in Shared Outlook mailbox
• Promptly investigate customer queries & provide feedback
• Monitor and manage outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date.
• Close PPM jobs
• Raise supplier and sub-contractor purchase orders
• General Administration duties

Ideal Requirements:

• Experience of working on a Helpdesk in an FM / Facilities environment proffered or similar experience in a helpdesk role.
• Proficient with MS Office & experience with simPRO would be advantageous although full training is given
• Excellent Customer Service & communication skills (Verbal & Written English essential)
• Ability to prioritise multitask whilst working under pressure
• Flexible Team player approach with a "Can do" attitude at all times

If you feel you would be well suited for the role, please send your up-to-date CV.